EN

1. Outpatients’ clinic working hours

  From Monday to Friday Weekends and public holidays
Treatment department 7.24 - 20.30 8.30-15.06
Prosthetic department 7.24 - 20.30 8.30-15.06
Paid medical services department 7.24 - 20.30 8.30-15.06
Department for Children 7.24 - 20.30 8.30-15.06

2. Rules for the provision of paid medical services

Government Decree of the Russian Federation dated 4 October 2012. № 1006 "On adoption of the Rules for Paid Medical Services Provision by healthcare organizations."

According to Part 7 of Article 84 of the Federal Law "On the Fundamentals of Protection of the Public Health in the Russian Federation" and Article 39.1 of the Law of the Russian Federation "On Protection of Consumers' Rights", the Government of the Russian Federation decides:

1. To approve the enclosed Rules for the  paid medical services provision by healthcare organizations.

2. To consider the decree of the Government of the Russian Federation dated January 13, 1996 as invalid.  № 27 "On approval of the Rules for the  paid medical services provision to the people by healthcare organizations" (Russian Federation Code, 1996, № 3, p.194).

3. This resolution shall enter into force on January 1, 2013.

Chairman of the Government
 of the Russian Federation

D. Medvedev

Moscow

October, 4th 2012. № 1006

Rules for the paid medical services provision by healthcare organizations (approved by the Decree of the Government of the Russian Federation dated October 4, 2012 № 1006)

1. General provisions

1. These Rules shall determine the procedure and conditions for the  paid medical services provision to the people by healthcare organizations.

2. For the purposes of these Rules, the following general definitions shall be  used:

"paid medical services" shall be medical services provided for a fee at the expense of personal funds of people, funds of legal entities and other funds on the basis of contracts, including voluntary medical insurance contracts (hereinafter - the contract);

"consumer" shall be an individual who has the intention to receive or who receives paid medical services in person according to the contract. A consumer receiving paid medical services shall be a patient covered by the Federal Law "On the Fundamentals of Protection of the Public Health in the Russian Federation";

“customer” shall be individual (legal) person who intends to order (purchase) or ordering (purchasing) paid medical services according to the contract in favor of the consumer;

"contractor" shall be a healthcare organization that provides paid medical services to the consumers.

The term "healthcare organization" shall be used in these Rules in the meaning defined in the Federal Law "On the Basics of Protecting the Health of Citizens in the Russian Federation".

3. Paid medical services shall be provided by healthcare organizations on the basis of a jobs (services) list comprising medical activities and specified in the license for medical activities issued according to the regulations.

4. Requirements for paid medical services, including their amount and terms of provision, shall be determined by agreement of the parties to the contract, unless other requirements are provided for by federal laws and other regulatory legal acts of the Russian Federation.

5. These Rules shall be brought in a clear and accessible manner by the contractor to the attention of the consumer (customer).

II. Terms of paid medical services provision

6. Upon signing the contract, the consumer (customer) shall be provided in a popular form with information on the possibility of obtaining the appropriate types and amount of medical care without charging a fee under the state guarantees program for the free medical care provision to the people and the local program of state guarantees for the free medical care provision to the people (hereinafter - respectively program, local program).

A consumer’s refusal to sign the contract shall not be a reason to reduce the types and amount of medical care provided to such a consumer without charging fees under the program and the local program.

7. Healthcare organizations involved in the implementation of the program and the local program shall have the right to provide paid medical services:

a) on other terms than provided by the program, local programs and (or) target programs, at the request of the consumer (customer), including but not limited to:

establishment of an individual medical supervision station during treatment in the clinical setting;

use of medications that are not included in the list of life-saving and essential medicines, if their purpose and use is not due to vital indications or replacement due to individual intolerance to the medications included in this list, as well as the use of medical devices, nutrition therapy, including the number of specialized nutrition therapy products not provided for by medical care standards;

b) when providing medical services anonymously, with the exception of cases set forth by Russian legislation;

c) to foreign citizens, stateless persons, with the exception of persons insured under compulsory medical insurance, and citizens of the Russian Federation who do not reside permanently in its territory and who are not insured under compulsory medical insurance, unless otherwise set forth by international treaties of the Russian Federation;

d) when seeking medical services independently, with the exception of cases and the procedure set forth by Article 21 of the Federal Law "On the Fundamentals of Protection of the Public Health in the Russian Federation", and in cases of emergency aid, including specialized emergency aid, medical care and medical assistance deliverd in urgent or emergency form.

8. The procedure for determining prices (rates) for medical services provided by healthcare organizations, which are budgetary and state-owned state (municipal) institutions, shall be established by the authorities that exercise the functions and powers of the founders.

Healthcare organizations of other legal forms independently determine the prices (rates) for paid medical services provided.

9. When providing paid medical services, the medical care procedures approved by the Ministry of Health of the Russian Federation shall be observed.

10. Paid medical services can be provided in full in the standard of medical care approved by the Ministry of Health of the Russian Federation, or upon request of the consumer in the form of individual advisements or medical interventions, including the amount exceeding that of standard medical care.

III. Information about the contractor and the medical services provided by him

11. The Contractor shall be obliged to provide, by means of posting the information on the healthcare organization's website on the global network "Internet", as well as on information stands (counters) of the healthcare organization, containing the following information:

a) for a legal entity - the name and company name (if any);

for an individual entrepreneur - last name, first name and patronymic (if any);

b) registered address of the legal entity, information of the document confirming the fact of making an entry about the legal entity in the Uniform State Register of Legal Entities, indicating the authority that carried out the state registration;

residence address and the address of the place of medical activity of the individual entrepreneur, the data of the document confirming the fact of making an entry about the individual entrepreneur in the Uniform State Register of Individual Entrepreneurs, indicating the authority that performed the state registration;

c) information about the license to carry out medical activities (number and date of registration, jobs (services) list that comprise the medical activities of a healthcare organization according to the license, name, address and telephone number of the licensing authority);

d) a list of paid medical services with prices in rubles, information about the terms, procedure, form of medical services provision and the terms of payment;

e) the procedure and terms for the provision of medical care according to the program and the local program;

f) information on medical workers involved in the provision of paid medical services, on their professional standard and qualification;

g) the working hours of the healthcare organization, the schedule of medical workers involved in the provision of paid medical services;

h) the addresses and phone numbers of the executive authority of the constituent entity of the Russian Federation in the field of people's healthcare, the territorial body of the Federal Service for Supervision in Healthcare and the territorial body of the Federal Service for Surveillance on Consumer Rights Protection and Wellbeing.

12. Information posted on information stands (counters) shall be available to an unlimited number of people during the entire working time of a healthcare organization that provides paid medical services. Information stands (counters) shall be located in an accessible place for visitors and shall be designed in such a way that one can freely familiarize himself (herself) with the information posted there.

13. The Contractor shall provide for review at the request of the consumer and (or) customer:

a) a copy of the organisational documents of a healthcare organization - a legal entity, the provision on its branch (department, other geographically separate structural unit) involved in the provision of paid medical services, or a copy of the certificate of state registration of an individual as an individual entrepreneur;

b) a copy of the license to carry out medical activities with an appendix of the jobs (services) list comprising the medical activities of the healthcare organization according to the license.

14. Upon signing a contract at the request of the consumer and (or) the customer, they shall be provided with information on paid medical services in an accessible form, containing the following:

a) the procedures for the provision of medical care and the applicable standards of medical care when providing paid medical services;

b) information about the specific medical worker providing the corresponding paid medical service (his (her) professional education and qualifications);

c) information on the methods of providing medical care, the risks associated with them, possible types of medical intervention, their consequences and the expected results of medical care;

d) other information related to the subject of the contract.

15. Prior to signing the contract, the contractor shall notify the consumer (customer) in writing that failure to comply with the instructions (recommendations) of the contractor (the medical worker providing the paid medical service), including the prescribed treatment regimen, may reduce the quality of the paid medical service, entail the impossibility of its completion on time or adversely affect the state of health of the consumer.

IV. The procedure for signing a contract and paying for medical services

16. The contract shall be signed by the consumer (customer) and the contractor in writing.

17. The contract shall contain:

a) information about the contractor:

name and company name (if any) of the healthcare organization - legal entity, place of business of the legal entity, information of the document confirming the fact of making an entry about the legal entity in the Uniform State Register of Legal Entities, indicating the authority that carried out the state registration;

surname, name and patronymic (if any) of the individual entrepreneur, residence address and the address of the place of medical activity, the data of the document confirming the fact of making an entry about the individual entrepreneur in the Uniform State Register of Individual Entrepreneurs, indicating the authority that performed the state registration;

number of the license to carry out medical activities, its registration date, with indication of jobs (services) list that comprise the medical activities of a healthcare organization according to the license, name, address and telephone number of the licensing authority;

b) last name, first name and patronymic (if any), residence address and telephone number of the consumer (legal representative of the consumer);

surname, name and patronymic (if any),  residence address and telephone number of the customer - an individual;

name and registered address of the customer - a legal entity;

c) a list of paid medical services provided according to the contract;

d) the cost of paid medical services, the due date and terms of payment;

e) terms and conditions for the paid medical services provision;

f) the position, last name, first name, patronymic (if any) of the person signing the contract on behalf of the contractor, and his (her) signature, last name, first name, patronymic  (if any) of the consumer (customer) and his (her) signature. If the customer is a legal entity, the position of the person signing the contract on behalf of the customer shall be indicated;

g) the responsibility of the parties for failure to comply with the terms of the contract;

h) the procedure for amending and terminating the contract;

i) other conditions determined by agreement of the parties.

18. The contract is drawn up in 3 copies, one of which shall be located at the contractor, the second at the customer, the third at the consumer. If the contract is signed by the consumer and the contractor, it shall be drawn up in 2 copies.

19. An estimate may be drawn up for the provision of paid medical services. Its preparation at the request of the consumer (customer) or contractor shall be mandatory, provided that it shall be an integral part of the contract.

20. If the paid medical services provision requires the provision of additional medical services for a fee, that are not provided for by the contract, the contractor shall notify the consumer (customer) about this.

Without the consent of the consumer (customer), the contractor shall not be entitled to provide additional medical services for a fee.

21. In case the provision of paid medical services requires the provision of additional medical services due to urgent reasons to eliminate the threat to the life of the consumer in case of sudden acute diseases, conditions, exacerbations of chronic diseases, such medical services shall be provided without charge according the Federal Law "On the Fundamentals of Protection of the Public Health in the Russian Federation."

22. In the event of a consumer's refusal after to receive medical services signing the contract, the contract shall be terminated. The contractor shall inform the consumer (customer) about the termination of the contract at the initiative of the consumer, while the consumer (customer) shall pay the contractor the expenses actually incurred by the contractor, that are related to the fulfillment of obligations under the contract.

23. The consumer (customer) shall be obliged to pay for the medical service provided by the contractor in due time and in manner specified in the contract.

24. According to the legislation of the Russian Federation, a consumer (customer) shall be issued a document confirming the payment for the provided medical services (cash register receipt, receipt or other limited-issue form (document of a standard form)).

25. After execution of the contract, the contractor shall issue to the consumer (legal representative of the consumer) medical documents (copies of medical documents, extracts from medical documents) reflecting his (her) state of health after receiving paid medical services.

26. The conclusion of a voluntary health insurance contract and payment for medical services provided according to the said contract shall be carried out according to the Civil Code of the Russian Federation and the Law of the Russian Federation "Concerning the Organization of Insurance in the Russian Federation".

V. Procedure for the paid medical services provision

27. The Contractor shall provide paid medical services, the quality of which shall comply with the terms of the contract, and if there are no conditions for their quality in the contract, with the requirements for services of the appropriate type.

In case a federal law, other regulatory legal acts of the Russian Federation provide for mandatory requirements for the quality of medical services, the quality of the provided medical services shall comply with these requirements.

28. Paid medical services shall be provided upon Voluntary Informed Consent of the consumer (legal representative of the consumer), given in the manner established by the legislation of the Russian Federation on the protection of public health.

29. The Contractor shall provide the consumer (legal representative of the consumer) at his (her) request with information in an accessible for him (her) form:

about his (her) state of health, including information about the results of the examination, diagnosis, treatment methods, the risk associated with them, possible options and consequences of medical intervention, expected results of treatment;

on medicines and medical devices used during the paid medical services provision, including their shelf life (warranty periods), indications (contraindications) for use.

30. When providing paid medical services, the Contractor shall be obliged to comply with the requirements established by the legislation of the Russian Federation for the preparation and maintenance of medical documentation and accounting and reporting statistical forms, the procedure and deadlines for their submission.

VI. The Contractor's responsibility and control over the paid medical services provision.

31. The contractor shall be liable for non-fulfillment or improper fulfillment of obligations under the contract, set forth by the legislation of the Russian Federation.

32. Damage caused to the life or health of a patient as a result of the provision of low-quality paid medical services shall be subject to compensation by the contractor according to the legislation of the Russian Federation.

33. Federal Service for Surveillance on Consumer Rights Protection and Wellbeing shall, within the powers, monitor compliance with these Rules.

 

3. Contacts

 

CHIEF DOCTOR

Shovgenov Vyacheslav Borisovich

52-17-31

 

RECEPTION

52-32-93

 

CHIEF MEDICAL OFFICER

Khuade Adam Khazretovich

52-91-55

 

chief accounting officer

Shevatsukova Famimet Zaurbievna

52-26-72

CHIEF ECONOMIST

KOLESNIKOVA GALINA VLADIMIROVNA

52-99-09

 

ACCOUNTING DEPARTMENT

52-26-72

 

RECORD DEPARTMENT

52-27-22

WHERE TO CONTACT IF YOU HAVE QUESTIONS:

1. HEALTH CARE FACILITY ADMINISTRATION

2. "MINISTRY OF HEALTH OF THE REPUBLIC OF ADYGEA", 385000,  MAYKOP,  SOVIETSKAYA STR., 176. E-MAIL: MINZDRAV_RA@RADNET.RU, WEB-SITE: WWW.MINZDRAVRA.RU PHONES: RECEPTION - 52-56-00 DEPARTMENT OF MEDICAL AND PREVENTIVE ASSISTANCE FOR THE PUBLIC - 52-60-11 DEPARTMENT OF LICENSING AND QUALITY CONTROL OF  MEDICAL CARE PROVISION - 52-33-67 "HOT LINE" PHONES: QUESTIONS ON MEDICINE PROVISION - 52-39-29 QUESTIONS ON PROVIDING SPECIALIZED, INCLUDING HIGH-TECH MEDICAL CARE FOR CHILDREN: 52-37-42

3. "TERRITORIAL FUND OF COMPULSORY MEDICAL INSURANCE IN THE REPUBLIC OF ADYGEA": 385000, MAYKOP, KRASNOOKTYABRSKAYA STR. 43 E-MAIL: ARFOMS@LIST.RU, WEBSITE: WWW.ARFOMS.RU PHONES: RECEPTION - 52-36-26 DEPUTY DIRECTOR FOR CMI ORGANIZATION - 52-75-67 HEAD OF DEPARTMENT FOR CMI ORGANIZATION AND PROTECTING THE RIGHTS OF THE INSURED - 52-18-17

4. "OFFICE OF FEDERAL SERVICE FOR SURVEILLANCE IN HEALTHCARE IN THE REPUBLIC OF ADYGEA": 385000, MAYKOP, SOVIETSKAYA STR. 166 PHONE - 57-17-52 E-MAIL: RZN.01@YANDEX.RU

5. "Adygea branch office of LLC VTB Medical Insurance, 385000 MAYKOP, SOVIETSKAYA STR., 184 PHONE 8(8772)593200

6. OFFICE OF FEDERAL SERVICE FOR SURVEILLANCE ON CONSUMER RIGHTS PROTECTION AND WELLBEING IN THE REPUBLIC OF ADYGEA ADDRESS: 385000, Republic of Adygea, Maykop, Gagarin street, 74. Phone 52-12-05. E-MAIL: tuadg@radnet.ru

 

4.  About us

 

The State Budgetary Healthcare Institution of the Republic of Adygea "Adyghe Republican Clinical Dental Outpatients’ ­Clinic” (ARCDOC) is located at: 385000, Maykop, Lenin Str., 54. The children's department is located at: 385000, Maykop, Pionerskaya Str., 207.

            Date of state registration 01.30.1991. The founder of the organization is the Ministry of Health of the Republic of Adygea. 

            The chief doctor is the head freelance dentist of the Ministry of Health of the RA Shovgenov Vyacheslav Borisovich.

            ARCDOC is an organizational, methodical and advisory center, a base for internships for students and interns of the Faculty of Dentistry of the Kuban State Medical University and internships for students of Maykop Medical College.

            The structure of the outpatients’ clinic consists of three treatment departments, a children's department and a prosthetic department, 2 physiotherapeutic and 2 radiological rooms. 

            For preventive work in the town there are permanent offices (ASU, schools No. 2, 3, 7, 11, 17, 18, 22, 35) equipped with rolling dental units "Selena" (Russia), a set of workplace 5KV, US-01, "Hirodent", "Ergostar" (Slovakia) and "Premier" (Korea), "Centure 11" (USA). In addition to these offices, the outpatients’ clinic provides dental care in the kindergartens of Maykop.

            The outpatients’ clinic provides highly qualified dental care to the people of the Republic using modern technologies. The outpatients’ clinic regularly houses visiting cycles of leading dental universities, the staff members take part in Professional skills championships held in the South of Russia, where they win prizes, participate in events held by the Russian Dental Association, congresses, scientific and practical conferences and exhibitions. Continuous advanced training of doctors and nurses is one of the most important factors contributing to the provision of highly effective dental care to the people. In 2014 at the North-Western State Medical University named after I.I. Mechnikov  advanced training courses were finished by: – 17 doctors majoring in "General Dentistry", 1 doctor majoring in "Оrthodontology", 13 doctors majoring in "Dental Therapy". At the SBEI KSMA 2 doctos majoring in "Pediatric Dentistry” and 1 doctor at the NSEI SVE “Stavr. IPK Career Medifarm” majoring in “Prosthetic dentistry”. At the of FSEI "MMC" certification courses took place with majors in: 10 dentists - "Dentistry", 11 people - "Nursing", 2 in the specialty "Physiotherapy" and 1 radiologist majored in "Radiology". 

          Much attention is being paid to create comfortable conditions for both patients and workers. The outpatients’ clinic uses only disposable gloves and masks. Sterilization is carried out in a steam sterilizer and in dry heat cabinets.

          The main types of services provided by the State Budgetary Healthcare Institution of the Republic of Adygea “Adyghe Republican Clinical Dental Outpatients’ Clinic”:

Dental therapy:

- treatment of dental caries, its complications and non-carious lesions, aesthetic restoration;

- endodontic treatment;

- pin supported dental restoration;

- treatment of diseases of the gums and mucous membranes;

- preparation for prosthetics.

Surgical Dentistry:

- tooth extraction;

- tooth preserving operations;

- periodontal surgery;

- dental implantation;

- laser surgery.

Orthodontology:

- correction of dental occlusion and dentofacial anomalies for children and adults.

Prosthetic dentistry:

- production of removable clasp dental prostheses with locks;

- prosthetics on implants;

- porcelain fused metal;

- production of removable dentures from thermoplastic.   

 

                                                                                               Management​

5. Licenses

      6. Make a request

This Personal Data Processing Agreement was developed according to Federal Law dated July 27, 2006 No. 152-FZ “On Personal Data”.

All persons who have filled out the information that comprises personal data on this website, as well as have posted other information with the indicated actions, confirm their consent to the personal data processing and its transfer to the processing operator of the State Budgetary Healthcare Institution of the Republic of Adygea “Adyghe Republican Clinical Dental Outpatients’ Clinic”.

The following personal information shall be considered a person's personal data:

- general information (Last, first and patronymic of the requester);

- e-mail; phone number and data indicated in the request.

People send their personal data to the operator in order the latter could provide them with a response to their request.

A person, accepting this Agreement, expresses his (her) interest and full consent that the processing of their personal data may include the following actions:

- collection, arrangement, accumulation, storage, specification (updating, changing), use, destruction.

A person guarantees: the information provided by him (her) shall be complete, accurate and reliable; when providing information, the current legislation of the Russian Federation, the legal rights and interests of third parties shall not be violated, all the information provided shall be filled in by the person in relation to himself (herself).